At EPIC Merchant Systems, we don’t just talk about customer service—we live it. Our mission is simple: to provide the highest level of support to business owners, particularly those in the firearms industry, including FFLs. We understand that running a business isn’t a strict 9-to-5 operation, and neither is the support you need to keep your business running smoothly.

Being Available When You Need Us

One of the biggest complaints we hear from business owners is that they struggle to get in touch with their service providers during regular business hours. We get it. For many of our clients, the best time to talk about their payment processing needs, point-of-sale systems, or equipment upgrades isn’t during the middle of the workday—it’s after the doors close, the inventory is counted, and the day’s work is done. That’s why we make ourselves available outside of the typical office hours.

We take calls, answer emails, and respond to texts hours before the business day officially begins and well into the evening. In fact, I have taken calls and answered emails as late as 11:00 PM. Why? Because that’s when my customers had time, and we want to be there when you need us, not just when it’s convenient for us. If I am awake, I try my best to answer my calls, texts, and emails. If I do not answer, I am either asleep, with another client, or I am in church, and you can expect a response as soon as I am available to do so.

Nationwide Support, Including Alaska

Our commitment to service extends across the entire country, including clients in Alaska. Time zones don’t stop us from providing the support our customers need. We work hard to ensure that no matter where you are, you have access to expert assistance when you need it.

Each and every one of our customers receives my personal cell number. There’s no call center shuffle, no waiting in long phone queues—just direct access to someone who understands your business and can help solve your problem. That personal connection is what sets EPIC apart.

Actions Speak Louder Than Words

Many companies claim to provide excellent customer service, but how many back it up with action? We strive to show our dedication to our customers every day. While we can’t promise to be available 24/7, we do everything we can to come pretty damn close.

Just this morning at a Christian business networking group, I spoke with a fellow business owner who expressed frustration about how difficult it was to reach his prospective clients during regular business hours. I suggested he set aside time in the evenings to be available when other business owners finally have a moment to breathe. That’s something we’ve built into our approach at EPIC Merchant Systems because we understand that the needs of business owners don’t stop at 5:00 PM.

More Than Just a Merchant Services Provider

When you partner with EPIC Merchant Systems, you’re not just getting a payment processor—you’re getting a team that genuinely cares about your success. Whether you have an issue, a question, or you’re considering upgrading your equipment, we want you to reach out when it’s convenient for you.

While some services during the evening and weekends that are connected to the banks or technical support may have to wait until normal working hours, we are available to get the process started. You won’t be left wondering what to do next—we’ll guide you through the initial steps and ensure you get the answers you need as soon as possible.

We stand by our commitment to providing unparalleled customer service, and we prove it by being there when you need us most. That’s the EPIC way.

#GodFamilyCountry