In the fast-paced world of business, having a reliable payment provider is essential. Yet, many businesses find themselves switching providers more often than they'd like. Below, we explore the top ten reasons why people leave their current payment provider and how EPIC Merchant Systems ensures you'll never face these frustrations with us.

1. Hidden Fees and Unfair Pricing

Why They Leave: Many payment providers lure businesses with attractive initial rates, only to burden them later with hidden fees and unexpected charges. This erodes trust and strains the bottom line.

Why You'll Stay with EPIC Merchant Systems: Transparency is at the core of our pricing model. We provide upfront, easy-to-understand pricing with no hidden fees. What you see is what you get.

2. Poor Customer Service

Why They Leave: When issues arise, business owners often find themselves stuck in endless call center queues or speaking with representatives who lack the authority to help.

Why You'll Stay with EPIC Merchant Systems: With us, you’re not just a number. You’ll have a dedicated account manager who knows your business and is just a call away. Real support, real people, real solutions.

3. Limited Payment Options

Why They Leave: Today’s consumers expect flexible payment options—from credit cards to mobile wallets and beyond. Providers who fail to offer these options often lose customers.

Why You'll Stay with EPIC Merchant Systems: We ensure you can accept payments any way your customers prefer, whether in-store, online, or on the go. Adaptability is our strength.

4. Outdated Technology

Why They Leave: Outdated systems can lead to slow transactions, frequent downtimes, and compatibility issues, which frustrate both businesses and their customers.

Why You'll Stay with EPIC Merchant Systems: Our cutting-edge technology ensures fast, secure, and reliable transactions. We stay ahead of the curve so you can, too.

5. Contract Lock-Ins and Early Termination Fees

Why They Leave: Long-term contracts and hefty penalties for early termination can make businesses feel trapped.

Why You'll Stay with EPIC Merchant Systems: We offer flexible terms and don’t believe in holding our customers hostage. Our service keeps you with us, not a binding contract.

6. Slow Funding Times

Why They Leave: Waiting days to access funds can disrupt cash flow, especially for small businesses.

Why You'll Stay with EPIC Merchant Systems: We prioritize quick settlements, ensuring your funds are available when you need them.

7. Lack of Customization

Why They Leave: One-size-fits-all solutions don’t work for businesses with unique needs.

Why You'll Stay with EPIC Merchant Systems: We tailor our solutions to meet the specific demands of your business, whether you’re running a local pizza joint or a dental office.

8. Security Concerns

Why They Leave: With rising cyber threats, providers who fail to prioritize security put businesses and their customers at risk.

Why You'll Stay with EPIC Merchant Systems: We employ the latest in payment security technologies to protect your business and your customers, giving you peace of mind.

9. Inflexible or Poorly Integrated Solutions

Why They Leave: Payment systems that don’t integrate with other business tools or lack flexibility create operational headaches.

Why You'll Stay with EPIC Merchant Systems: Our solutions seamlessly integrate with your existing systems, saving you time and reducing stress.

10. Misaligned Values

Why They Leave: Some businesses want to work with providers that share their values, such as supporting local communities, veterans, or freedom-centric ideals.

Why You'll Stay with EPIC Merchant Systems: As a veteran-owned business unapologetically committed to supporting God, family, and country, we stand for the same principles you do. Partnering with us means aligning with a company that truly has your back.

Conclusion

Switching payment providers is a hassle—but it’s often necessary when your current provider isn’t meeting your needs. At EPIC Merchant Systems, we’ve built our business around eliminating these common pain points. From transparent pricing and superior customer service to advanced technology and shared values, we’re confident that once you choose us, you’ll never want to leave.

Ready to make the switch and experience the EPIC difference? Contact us today to get started!